§ Blog

Field notes.

Operator-facing essays on retention, pricing, hardware, and the gap between the deck the vendor ships and the dashboard a GM actually uses.

The Monday briefing: seven KPIs that actually move the P&L

Attendance tells you volume. Revenue tells you health. These seven numbers tell you what to do next Monday.

§ More posts

We looked at 43,000 cancellations across our design partners. Here's what predicted them — and what didn't.

The meeting where we killed the 'Let's Talk' button, and the six months of data that proved it worked.